[Intro]

Three notes chime.
The line connects.
Six months of promises,
called to answer.

[Verse]

Nine fifty-eight, the screen goes lyve,
TitanBank has joined with five.
A measured voice cuts through the air:
"We've heard the welcome. Is it there?"

The export field remains disabled,
though the signed proposal labeled
custom reporting "ready soon"
before the contract closed in June.

[Pre-Chorus]

No anger yet, no raised demand,
just one black document in hand.
A cursor circles clause eighteen.
The quiet cuts across the screen.

[Chorus]

The customer is still waiting,
while every answer is rotating.
The contract's signed, the invoice paid—
not for vision, not for slides.
For what was sold and never made,
the customer is still waiting.

[Verse]

Rosa checks the project board,
finds the feature marked "explored."
The epic has no engineer,
the target quarter disappears.

Across the call, the client leed
reads the promise line by line.
No insult, threat or angry plea,
just dates arranged in legal time.

[Pre-Chorus]

Rosa feels the tension tighten,
every soft word meets a fact.
Her pen rests still above the page.
The waiting has acquired a shape.

[Chorus]

The customer is still waiting,
while ownership keeps migrating.
Not for language calibrated,
not to feel "appropriately updated."
For what was sold and never made,
the customer is still waiting.

[Duet]

[TitanBank]
We moved our teams. We changed our flow.
Your launch deck called the feature core.

[Rosa]
I hear the cost. I see the gap.
I won't disguise it in a map.
I need the teams who own the work.

[TitanBank]
We need a date, or altered ways.
By Friday, send a written view.

[Instrumental Break]

[Bridge]

A relationship is not a shield
to hide a product that won't yield.
Trust cannot live on borrowed breath.
A pleasant call can starve to death.

[Final Chorus]

The customer is still waiting,
and now the risk is escalating.
No more language decorated,
no more ownership translated.
Rosa writes: "One room. One name.
We cannot sell another 'soon.'"

[Outro]

The cameras fade. The contract stays.
A red light blinks against the gray.
The customer
is still waiting.
